Refund Policy

Giveaway Royale uses credits. Joining a giveaway is always free — no purchase is necessary. Credits are only needed by creators to start winner reveals.

Starting a winner reveal uses one credit for each 15-second AI winner-reveal video. Retrying after a failed reveal starts a new video and uses a credit again.

If a reveal fails to generate, the credit is automatically restored to your account when the system marks the attempt failed. Restoring the credit is the normal remedy for a failed reveal — it is not a refund of the payment the credits came from.

Credits are sold in two ways, both priced in US dollars: one-time packages and monthly plans. A one-time package is a single payment: it is not a subscription and it never renews. A monthly plan is billed every month until it is cancelled or otherwise ends, and its credits are added each month once that month’s payment has been confirmed. Prices exclude tax: any applicable tax is calculated and shown on the secure checkout page before you pay.

Payments are processed by Dodo Payments, our payment provider and merchant of record for credit purchases and monthly plans. You pay on a secure checkout page hosted by Dodo Payments and enter your payment details directly with them — Giveaway Royale never receives or stores your full card number. For a monthly plan, Dodo Payments keeps your payment method so that it can take each monthly payment. Credits are normally added to your account automatically once your payment has been verified; if a payment needs an extra check, crediting can take longer. Availability may change.

A monthly plan renews every month until it is cancelled or otherwise ends: your payment method is charged the plan’s monthly price, plus any applicable tax, each month. There is no free trial, no introductory price and no annual plan. The credits for a month are added once that month’s payment has been confirmed.

If a renewal payment fails, the plan may be placed on hold. No new monthly credits are added until the payment succeeds. You can update your payment method in the billing portal; once the payment has succeeded, the credits for that paid month are added once. A plan on hold is different from a hold on the account, which is described under “Refunds and payment disputes” below.

Each account can have one monthly plan at a time. Switching from one plan to another is not available in this version: cancel the current plan, then subscribe again after it has ended. One-time packages can still be bought while you have a plan.

If a second monthly plan is paid for on an account that already has one — for example, from an older checkout page that was replaced or left open — no additional credits are added for that payment. We cancel the duplicate plan so that it does not renew, and the payment is placed under review. Because no additional credits were added, we normally refund that payment after the review, subject to applicable law and exceptional circumstances. If this happens to you, email support@giveawayroyale.com.

You can cancel at any time. Open your Credits page and choose “Manage subscription”. This opens the billing portal hosted by Dodo Payments, where you can:

• Cancel at the end of the current billing period — the plan stays active until then and is not charged again.
• Cancel immediately — future recurring billing stops at once.

Either way, cancelling stops future payments, and credits that were already added to your balance stay there unless a separate refund or reversal applies. Cancelling does not normally refund a payment that has already been made, and there is no automatic prorated or partial refund merely because you cancel before the period ends. A cancellation and a refund are separate actions unless we expressly say otherwise; refunds are covered under “Refunds and payment disputes” below.

To avoid the next payment, cancel before the next renewal is processed.

If you cannot open the billing portal, email support@giveawayroyale.com.

Credits have no cash value and cannot be redeemed, withdrawn, or exchanged for money. Payments for credits — one-time credit packages and monthly plan payments — are generally non-refundable once the credits have been added to your account, even if the credits have not been used. The exceptions are listed under “Refunds and payment disputes” below. Nothing in this policy limits any rights you have under applicable law.

Credits that you have already bought or been granted stay in your balance when a monthly plan is cancelled or ends. They do not expire merely because the plan ends, and paid credits that were already issued are not expired retroactively for that reason. Credits can still be affected by a refund or reversal, a chargeback, fraud or abuse, or the closure of your account, as described in this policy and in our Terms of Service. We may change the terms for future purchases or plans, with appropriate notice and subject to applicable law.

Deleting your account also removes any unused credits on it. An account cannot be deleted while it has a monthly plan that is active, scheduled to cancel, on hold or otherwise still able to bill: cancel the plan first through “Manage subscription” on your Credits page. Once the plan has ended and can no longer bill, the deletion request is handled as described in our Privacy Policy.

Payments for one-time credit packages and for monthly plans are generally non-refundable once they have been charged and the credits have been added to your account, even if those credits have not been used. Exceptions may include:

• a duplicate charge, including a payment for a duplicate or superseded monthly-plan checkout;
• a billing error;
• a technical or payment failure, or its correction;
• fraud, dispute or reversal handling, as appropriate;
• an exceptional case that Giveaway Royale chooses to approve;
• a refund or withdrawal right required by applicable law or, where applicable, by the payment provider’s checkout terms.

Refunds are issued through Dodo Payments. If a payment is refunded, the credits from that payment can be removed from your balance.

For a monthly plan, each paid billing period is treated as its own payment. Cancelling a plan does not normally refund the current paid period, and there is no automatic prorated refund merely because you cancel before the period ends. A refund request for a plan payment is handled under this policy and applicable law. If a full refund is issued for a period, the credits added for that period may be reversed if they are still unused. If those credits have already been used — for example, a winner reveal has been started with them — the account may need a review, as described in the next paragraph. A refund does not cancel the plan, and a cancellation does not refund a payment, unless we expressly say otherwise. This does not limit any rights you have under applicable law.

If a payment is partially refunded or disputed (for example, through a chargeback), or is fully refunded and its credits cannot be reversed automatically (for example, because credits have been used since that payment), we may place a temporary hold on the account while we review it. During a hold, new credit purchases, new monthly plans, and starting or retrying winner reveals are paused. A hold does not change your credit balance, and your balance never goes below zero. A hold does not by itself cancel a monthly plan: until you cancel it in the billing portal, the plan can still renew, and each renewal payment that succeeds still adds that month’s credits.

To ask about a refund, a dispute, a hold or a monthly plan payment, email support@giveawayroyale.com with the order reference shown on your Credits page, if the payment has one. Each billing period of a monthly plan for which credits were added has its own entry and order reference in your purchase history; a payment that is still under review may not appear there yet — in that case, tell us the date and amount of the payment.

If you believe a credit was used incorrectly, email support@giveawayroyale.com and include the giveaway link. For a question about a payment, include the order reference shown on your Credits page. We reply as soon as we can.